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Learning The “Secrets” of Experts


How to Choose a Computer Repair Company

A lot of people have their own list of self-described computer professionals who are more than able of doing computer repairs, and doing them right. However, what sets experts apart from those you actually want to work on your computer are three critical things: experience, support, and documentation. If you know the right questions you have to ask, you can readily identify the fly-by-night computer cowboys from the ones who actually mean business.

Professional Credentials

There are various types of computer certifications nowadays. Some are important to computer repair, and others not really. At the end of the day, you have to ask if them what certifications and other credentials they have. If they don’t, or if they talk about some type of “certification,” just take a note of the information they provide you and check legitimacy issues after the interview.
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Now ask how much experience they have and if they can give you customer references. Technicians often have references they have already set aside — customers they get along with rather well and who are more than willing to give them shimmering recommendations. The idea here is to just know how long they’ve been fixing computers, and get one or two names.

Specialization

As we mentioned, Apple offers their own certifications, Microsoft as well and so on. Beyond OS, there are also technicians with more knowledgeable and skills in dealing with different computer brands, regardless if they handle Windows machines for the most part. All PC manufacturers have quality issues year after year, and technicians who have significant experience just learn about these problems from having to resolve countless common problems. Simply ask if they specialize in any specific computer brands.

Prices and Cost Limits

Any PC issue point to a prospective cause — display, hard drive, mother board, and so on. It usually takes one hour max to figure that out, and because a one-hour minimum charge is commonly required, just ask the tech if they can spend just an hour troubleshooting before telling you whether it will take longer and more money to fix the issue. A refusal means you should find another tech.

Backup

Backing up data prior to repair is ever more crucial nowadays. So an effective way of seeing if this technician must even be allowed to deal with your computer is to inquire what preliminary backup processes they intend to do. If they just throw you a blank stare, find another prospect.

Service Guarantees

Ask the tech if they offer a guarantee for repairs for what number of days or weeks. As soon as you get a satisfactory answer, have them write down your agreement before you begin the repair. The job of this document is obviously to protect both sides.


Categorized as: Personal Product & Services

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